Sales and Service Advisor
About The Position
The Sales and Service Advisor is a customer-facing role in an automotive retail service environment. The advisor greets customers, listens to their vehicle concerns, recommends appropriate products and services, and guides them through a trustworthy experience from check-in to checkout. The role includes explaining maintenance and repair options, preparing estimates and work orders, keeping customers informed, and coordinating with technicians and store leadership to keep service work on track. Training is provided on products, services, and customer-support tools. The position offers opportunities to advance to Assistant Store Manager, Store Manager, and other field leadership roles.
Requirements
- Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
- Ability to manage multiple priorities while remaining professional and helpful.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options to customers.
- Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
- Update customers throughout the day about service status, timing, and cost.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE requirements.
- Work a flexible schedule, including weekends as needed, and follow company policies and core values.
Benefits
- Competitive pay with bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
