Sales and Service Advisor

Sun Auto Tire and Service • North Las Vegas, NV

2d • Onsite

About The Position

The Sales and Service Advisor is a key customer contact at Tire Works Total Car Care, part of the Sun Auto Network. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through a trustworthy experience from check-in through checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive retail service environment. No technician experience is required; paid training is provided on products, services, and customer-support tools. The position offers opportunities to develop customer care, sales, and workflow skills and advance into store and field leadership roles.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
• Update customers throughout the day about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and follow company policies and core values.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed