Sales and Service Advisor

Sun Auto Tire and Service•Oro Valley, AZ

2d•$50,000 - $85,000•Onsite

About The Position

The Sales and Service Advisor is a key customer contact at a BRAKEmax automotive service location within the Sun Auto Network. The advisor greets customers, listens to vehicle concerns, recommends appropriate services, and guides customers through the process from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive retail environment. No technician experience is required; training is provided on products, services, and supporting tools. The position offers paid training and hands-on development, competitive pay with bonus or commission opportunities, medical, dental, and vision benefits, paid time off, employee discounts, and career advancement opportunities. The company promotes from within, with potential growth toward Assistant Store Manager, Store Manager, and other field leadership roles. Work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The job requires standing and walking, regular bending and kneeling, and lifting or moving items. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be 18 years of age or older.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Work with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.