Sales and Service Advisor

Sun Auto Tire and Service • Chandler, AZ

1d • $48,000 - $85,000 • Onsite

About The Position

The Sales and Service Advisor is a key customer contact at Kerry's Automotive, part of the Sun Auto Network. The advisor welcomes customers, listens to their vehicle concerns, recommends appropriate services, and guides them through a trustworthy experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive retail service environment. No technician experience is required; paid training is provided on the company’s products, services, and customer and store-support tools.

The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service and payment options; prepares estimates and invoices; communicates service updates; and coordinates with technicians and store leadership to keep work moving. The role also includes scheduling, checkout, post-service follow-up, and helping maintain a clean, safe, customer-ready store. A flexible schedule, including weekends as needed, is required.

The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust, automotive products and materials, and temperature extremes. The role requires standing and walking, regular bending and kneeling, lifting and moving items, and using required protective equipment.

Requirements

• Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to confirm customer satisfaction and encourage return visits.
• Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
• Work a flexible schedule, including weekends as needed, and follow company values and policies.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed