Sales and Service Advisor

Sun Auto Tire and Service • Chandler, AZ

23h • Onsite

About The Position

The Sales and Service Advisor is a key customer contact at Kerry's Automotive, part of the Sun Auto Network. The advisor greets customers, listens to their vehicle concerns, recommends appropriate products and services, and guides customers through a trustworthy experience from check-in to checkout. The role is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. Technician experience is not required; paid training is provided on products, services, and tools that support customers and the store team.

The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains maintenance, repair, tire, warranty, and financing options; prepares estimates, work orders, and invoices; and keeps customers informed about status, timing, and cost. The role also involves coordinating with technicians and store leadership, scheduling appointments, verifying parts availability, completing checkout and follow-up, and maintaining a safe, clean, customer-ready store. The position is located in Chandler, Arizona, and offers full-time employment with pay ranging from $48,000 to $85,000 depending on experience.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver's license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated on service status, timing, and cost throughout the day.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed