Sales and Service Advisor

Sun Auto Tire and Service • Mesa, AZ

1d • Onsite

About The Position

The Sales and Service Advisor is a key customer contact at Sun Devil Auto, part of the Sun Auto Network. The advisor greets customers, listens to vehicle concerns, recommends appropriate services, and guides customers through a smooth, trustworthy experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service environment. No technician experience is required; training is provided on products, services, and supporting tools.

The position is based in Mesa, Arizona, and is full-time. Compensation is $48,000–$85,000 depending on experience, with bonus or commission opportunities. The role offers paid training, hands-on development, medical, dental, and vision benefits, paid time off, employee discounts, and career advancement opportunities. The company promotes from within, with potential growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations including extreme heat or cold. The role requires standing and walking, regular bending and similar movements, and lifting or moving items. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities in a fast-paced environment.
• Valid driver's license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.
• Ability to stand up to eight hours per day and walk around the building.
• Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
• Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
• Vision sufficient to detect color and depth and refocus; ability to use safety goggles or other PPE as required.
• Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed