Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact in an automotive service shop, helping customers make informed decisions about their vehicles. The role involves greeting customers, listening to concerns, reviewing vehicle information and technician findings, recommending appropriate products and services, and guiding customers from check-in through checkout. Training is provided on products, services, and tools; technician experience is not required. The advisor prepares estimates, work orders, and invoices; communicates service status, timing, and costs; and coordinates with technicians and store leadership to keep work moving. The role also includes appointment scheduling, parts-availability checks, post-service follow-up, and maintaining a clean, safe, customer-ready store. The work takes place in an automotive shop and retail service environment, and the schedule is flexible, including weekends as needed.
Requirements
- Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
- Ability to manage multiple priorities while remaining professional and helpful.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be 18 years of age or older.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
- Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE.
- Work a flexible schedule, including weekends as needed, and uphold company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
