Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact in an automotive retail service shop, guiding customers from check-in through checkout. The advisor listens to vehicle concerns, reviews vehicle history, Digital Vehicle Inspection results, and technician findings, and recommends appropriate products and services. They explain maintenance, repair, tire, warranty, and financing options; prepare estimates, work orders, and invoices; keep customers informed; and coordinate with technicians and store leadership to keep work on track. The role suits someone interested in customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; paid training is provided on products, services, and customer and store tools. The position offers opportunities to develop skills and advance into assistant store manager, store manager, and other field leadership roles.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Create accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers updated on service status, timing, and cost.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
- Work a flexible schedule, including weekends as needed, and uphold company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
