Sales and Marketing Manager
About The Position
The Sales and Marketing Manager oversees the quality and success of sales and service/front desk operations at Goldfish Swim School, including sales, customer service, retail, vending, and workplace employee activities. The role provides leadership and feedback to Front Desk Representatives, supports daily operations in accordance with school procedures, and helps manage staff productivity, performance, and satisfaction. The manager trains front desk and qualified sales staff, develops proficiency with iClassPro for bookings, class scheduling, reporting, and administrative functions, and conducts new-hire training. The role is also responsible for facility cleanliness, hosting monthly front desk-related employee workshops, and setting front desk sales incentives in coordination with the Owner and Managers. Other duties may be assigned by the Employer. Advancement opportunities are available.
Requirements
- At least 2 years of sales experience.
- At least 2 years of customer service experience.
- Ability to work with children.
- Excellent interpersonal communication and organizational skills.
- Willingness to be trained as a swim instructor; training will be provided.
- Lifeguard, CPR, First Aid, and AED certifications are required and can be obtained at Goldfish.
Responsibilities
- Provide leadership, discipline, and constructive feedback to Front Desk Representatives.
- Assist in directing and controlling daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
- Assist in managing Front Desk staff to support high productivity, excellent performance, and positive employee satisfaction.
- Train Front Desk staff in customer service, iClassPro software, Point of Sale, and promotional items.
- Provide sales and marketing training to qualified sales staff.
- Develop knowledge and competence in iClassPro bookings, class scheduling, reporting, and administrative functions.
- Conduct front desk-based new-hire training.
- Ensure the overall cleanliness of the facility.
- Host monthly workshops for employees on front desk-related topics.
- Set sales incentives for Front Desk employees in conjunction with the Owner and Managers.
- Perform other duties or responsibilities as assigned by the Employer.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
