Sales and Marketing Director (Community Ambassador)

Silverado•Glendale, WI

17h•$88,000 - $95,000

About The Position

Silverado North Shore in Glendale, Wisconsin, is hiring a Sales and Marketing Director (Community Ambassador) to support census development through outreach, education, and relationship-building. The role helps families navigate care decisions with empathy, urgency, and insight, and provides tailored solutions for people affected by neurodegenerative conditions. The director builds relationships with professional referral sources, families, and community leaders; educates them about Silverado’s dementia and Alzheimer’s resources; assesses prospective residents for suitability; and promotes services including permanent placement, respite stays, and end-of-life care. This position develops and executes sales and marketing strategies and public relations opportunities and serves on the Community Leadership team. The role has a flexible schedule that includes weekends and involves walking, bending, and lifting up to 25 pounds. Employees must be comfortable with animals and neurodegenerative conditions and hold a valid driver’s license with a clean driving record. Employment offers are contingent on background checks, drug screening, a physical, and TB testing if applicable.

Requirements

3–5 years of experience in customer success or customer service.
Strong organizational and presentation skills.
Proven success in solution-building and team collaboration.
Strong verbal and written communication skills across diverse audiences.
Valid driver’s license and clean driving record.
Comfort working around animals and neurodegenerative conditions.
Ability to walk, bend, and lift up to 25 pounds.

Nice To Haves

Healthcare or dementia care experience.
Clinical background.
Bachelor’s degree.
Negotiation skills.

Responsibilities

Generate qualified professional referrals to support census development.
Build and maintain relationships with new and existing accounts.
Educate professionals and families about Silverado’s dementia and Alzheimer’s resources.
Promote Silverado services, including permanent placement, respite stays, and end-of-life care.
Assess prospective residents for suitability and fit.
Develop and execute sales and marketing strategies and public relations opportunities.
Partner with community leaders to achieve census goals.
Serve as a key member of the Community Leadership team.