Sales and Management Intern

Grand Traverse Mall • Traverse City, MI

10d • Onsite

About The Position

The Sales and Management Intern helps fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The intern works closely with the Store Manager to learn how Buckle’s retail business operates and what it takes to excel in management.

The internship includes customer service and sales, merchandising, store operations, recruiting and leadership development, and management training assignments. Interns complete designated sections of the Buckle Management Manual, provide weekly progress reports to the Area Manager and District Manager, manage a product category by setting sales goals and educating teammates, and track results using the Performance Tracker. The role has no supervisory responsibilities and includes other projects and duties as assigned.

Requirements

• Be pursuing a bachelor’s degree from a four-year college or university in a relevant field of study.
• No prior experience or training is necessary.
• Be interested in a long-term commitment with Buckle.
• Be able to perform the essential duties, with reasonable accommodations where applicable.
• Be physically able to lift and maneuver 50 pounds throughout the store and backroom.

Responsibilities

• Greet Guests, provide friendly and engaging service, answer questions, and help them find or obtain merchandise suited to their needs.
• Recommend additional items and create a wardrobing experience; demonstrate products and share product knowledge with teammates and Guests.
• Work toward sales-per-hour, average sales, and total net sales goals set by Store Management.
• Provide service throughout the store, assist with fitting merchandise, check out and bag purchases, prepare merchandise for alterations, and follow return and exchange procedures.
• Use the Sales Presentation Guide daily and support business builders and guest loyalty, including fit appointments, the Buckle credit card, and Guest Connect.
• Place special orders or contact other stores to locate merchandise, and build Guest relationships to develop a client-based business.
• Recognize recruiting opportunities and maintain a positive attitude that supports a positive floor culture.
• Present merchandise to maximize sales and merchandise turn; stay current on product range and help identify product improvements and new product ideas.
• Keep the sales floor consistently sized and display new freight appropriately.
• Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
• Open and close cash registers; use magnetic card readers; count money; separate charge slips, coupons, and vouchers; balance cash drawers; and make deposits.
• Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and apply payment, exchange, and Loss Prevention procedures.
• Handle freight, re-merchandise, prepare displays, complete price markdowns, and process transfers.
• Maintain a clean, organized, and shoppable store and communicate merchandise-handling concerns to the Store Manager and Leadership Team.
• Report policy violations and teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
• Follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
• Complete Teammate Orientation and the Beginning Leadership and Recruiting, Interviewing and Hiring sections of the Buckle Management Manual.
• Provide weekly reports and progress updates to the Area Manager and District Manager; participate in monthly conference calls.
• Develop knowledge of Buckle products, sales presentation, and merchandising processes.
• Manage a product category by setting sales goals, educating teammates, and tracking personal results; use the Performance Tracker to lead and motivate the team.
• Develop recruiting, merchandising, and leadership skills and take responsibility for internship assignments and special projects.
• Fulfill the company mission through customer service and a positive team spirit.

Benefits

• Teammate discount
• Performance bonuses
• Employee Assistance Program
• 401(k), subject to additional requirements
• Paid sick time where required by state

What This Job Offers

• Job Type: Part-time
• Career Level: Intern