Sales and Design Consultant (full-time)

Ernesta•Manhasset, NY

6d•$20 - $30•Onsite

About The Position

Ernesta is hiring an experienced Sales and Design Consultant, called a Design Assistant, for its retail showroom in Manhasset, Long Island. The role helps build an enjoyable, frictionless rug-buying experience and combines customer-facing sales and design guidance with customer support. The consultant advises customers on rug and material selection, spatial planning, and custom measurements, while assisting with questions and order-related matters. The position emphasizes building customer relationships, creating personalized experiences across multiple communication channels, and supporting an organized, on-brand showroom. It also involves learning technologies for visualizing customer spaces and contributing feedback to improve internal processes. The role is based in the retail showroom and requires a flexible schedule, including weekends and holidays.

Requirements

At least 2 years of experience in a consumer-facing role.
At least 2 years of direct consumer sales and/or account management experience.
Passion for interior design and home décor, with awareness of home décor trends.
Strong customer communication and trust-building skills; self-motivated, curious, empathetic, and an attentive listener.
Solutions-oriented judgment, business sense, and high integrity; willingness to develop creative solutions and take on varied responsibilities.
High proficiency working online across multiple software tools, including 2D/3D tools, Zoom, and Google Suite.
Strong time-management and organizational skills, with a high level of accountability.
Ability to establish and improve processes and build feedback loops within the organization and across business units.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Experience with design tools and spatial planning.
A BA or experience working in a creative field such as interior design, art history, or architecture.

Responsibilities

Set a high standard for customer experience and sales.
Drive sales through customer follow-up and outreach.
Provide customers with design and product expertise.
Maintain a clean, organized, on-brand showroom.
Deliver personalized customer experiences in person and through chat, text, email, video, and phone.
Advise customers on floor-plan layouts, material selection, and custom rug measurements.
Respond to customer inquiries and resolve order-related matters, including order tracking, product questions, and delivery logistics.
Exceed customer expectations and create memorable experiences.
Learn technologies that help customers visualize their spaces, such as CAD modeling, Adobe tools, and 3D rendering.
Maintain feedback loops to improve internal processes.