Sales and Design Consultant - full-time

Ernesta•West Hollywood, CA

11h•$20 - $30•Onsite

About The Position

Ernesta is hiring a full-time Sales and Design Consultant, called a Design Assistant, for its upcoming retail showroom on Melrose Avenue in West Hollywood. The role helps build an enjoyable, frictionless rug-buying experience and combines design guidance with customer support. The consultant advises customers on rugs, materials, spatial planning, floor-plan layouts, and custom measurements, while also assisting with inquiries and order-related matters. They build strong customer relationships and support customer satisfaction and loyalty across multiple communication channels. The role is based in a retail showroom and requires a flexible schedule, including weekends and holidays. The anticipated starting base pay is $20–$30 per hour, depending on factors such as experience, education, and skills.

Requirements

At least 2 years of experience in a consumer-facing role.
At least 2 years of direct consumer sales and/or account management experience.
Passion for interior design and home décor, and awareness of home décor trends.
Strong communication and listening skills, with the ability to build customer trust; self-motivated, curious, and empathetic.
Solutions-oriented approach, sound judgment, business sense, and high integrity; willingness to find creative solutions and take on varied responsibilities.
High proficiency working online across multiple software tools, 2D/3D tools, Zoom, and Google Suite.
Strong time-management and organizational skills, with a high level of accountability.
Ability to establish and improve processes and build feedback loops within the organization and across business units.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Experience with design tools and spatial planning.
A bachelor's degree or experience working in a creative field such as interior design, art history, or architecture.

Responsibilities

Set a high standard for customer experience and sales.
Drive sales through customer follow-up and outreach.
Provide customers with design and product expertise.
Maintain a clean, organized, on-brand showroom.
Provide personalized customer service in person, via chat, text, email, video, and phone.
Advise customers on floor-plan layouts, material selection, and custom rug measurements.
Respond to customer inquiries and resolve order-related matters, including order tracking, product inquiries, and delivery logistics.
Exceed customer expectations and create memorable experiences.
Learn and use technologies that help customers visualize their spaces, such as CAD modeling, Adobe tools, and 3D rendering.
Maintain feedback loops to improve internal processes.