Sales and Design Consultant (full-time)

Ernesta•Bethesda, MD

11h•$20 - $30•Onsite

About The Position

Ernesta is seeking an experienced Sales and Design Consultant, called a Design Assistant, to join its Retail team at the Bethesda Row showroom in Bethesda, Maryland. The role supports Ernesta’s mission to make custom, design-focused rugs accessible through an enjoyable and straightforward customer experience. As part of a small, ambitious team, the consultant will help build an industry-defining rug-buying experience. The position combines design guidance and customer support. The consultant educates customers about rug, material, and spatial-planning choices, and acts as a customer champion by assisting with inquiries, concerns, orders, and deliveries. Through each interaction, the consultant builds strong customer relationships and promotes customer satisfaction and loyalty. The role is based in the retail showroom and requires a flexible schedule, including weekends and holidays.

Requirements

At least 2 years of experience in a consumer-facing role.
At least 2 years of direct consumer sales and/or account management experience.
Passion for interior design and home décor, with awareness of current home décor trends.
Strong communication and relationship-building skills, with the ability to build customer trust.
Self-motivation, curiosity, empathy, and strong listening skills.
A solutions-oriented approach, sound judgment, business sense, and high integrity.
Willingness to provide creative solutions and take on varied responsibilities.
High proficiency working online across multiple software tools, 2D/3D tools, Zoom, and Google Suite.
Strong time-management and organizational skills, and a high level of accountability.
Ability to establish and improve processes and build feedback loops across the organization and business units.
Ability to work a flexible showroom schedule, including weekends and holidays.

Nice To Haves

Experience with design tools and spatial planning.
A bachelor's degree or experience in a creative field such as interior design, art history, or architecture.

Responsibilities

Set a high standard for customer experience and sales.
Drive sales through customer follow-up and outreach.
Provide customers with design and product expertise.
Maintain a clean, organized, on-brand showroom.
Deliver personalized customer experiences in person and through chat, text, email, video, and phone.
Advise customers on floor-plan layout, material selection, and custom rug measurements.
Respond to customer inquiries and resolve order-related matters, including order tracking, product questions, and delivery logistics.
Exceed customer expectations and create memorable experiences.
Learn and use technologies that help customers visualize their spaces, such as CAD modeling, Adobe tools, and 3D rendering.
Maintain feedback loops to improve internal processes.