Sales and Design Consultant (full-time)

Ernesta•Long Island, NY

5d•Onsite

About The Position

Ernesta is seeking an experienced Sales and Design Consultant, referred to internally as a Design Assistant, to join its Retail team at the Manhasset, Long Island retail showroom. The role will help build an enjoyable, frictionless rug-buying experience as part of a small, ambitious team. The Design Assistant combines customer-facing design guidance with customer support. They advise customers on rug and material selection, spatial planning, floor-plan layouts, and custom measurements, while also helping resolve questions and concerns involving orders, tracking, and delivery. The role serves customers through in-person and digital channels, builds lasting relationships, drives sales, maintains the showroom, and contributes feedback to improve company processes. The position requires a flexible schedule, including weekends and holidays.

Requirements

At least 2 years of experience in a consumer-facing role.
At least 2 years of direct consumer sales and/or account management experience.
Passion for interior design and home décor, with awareness of current home décor trends.
Strong communication and listening skills, and the ability to build trust with customers.
Self-motivation, curiosity, and empathy.
Solutions-oriented approach, sound judgment, business sense, and high integrity.
Willingness to provide creative solutions and take on varied responsibilities.
High proficiency working online across multiple software tools, 2D/3D tools, Zoom, and Google Suite.
Strong time-management and organizational skills, with a high level of accountability.
Ability to establish and improve processes.
Enthusiasm for building feedback loops within the organization and across business units.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Experience with design tools and spatial planning.
A bachelor's degree or experience working in a creative field such as interior design, art history, or architecture.

Responsibilities

Set a high standard for customer experience and sales.
Drive sales through customer follow-up and outreach.
Provide customers with design and product expertise.
Maintain a clean, organized, on-brand showroom.
Deliver personalized customer experiences in person and through chat, text, email, video, and phone.
Advise customers on floor-plan layout, material selection, and custom rug measurements.
Respond to customer inquiries and resolve order-related matters, including order tracking, product questions, and delivery logistics.
Create memorable customer experiences and exceed customer expectations.
Learn and use technologies that help customers visualize their spaces, such as CAD modeling, Adobe tools, and 3D rendering.
Maintain feedback loops to improve internal processes.