Sales and Design Consultant (full-time)

Ernesta•Greenwich, CT

11d•Onsite

About The Position

Ernesta is hiring an experienced Sales and Design Consultant, called a Design Assistant, for its retail showroom on W. Putnam Ave in Greenwich, Connecticut. The role supports Ernesta’s goal of delivering an enjoyable, frictionless, design-focused custom rug buying experience and is a high-impact opportunity on a small team. The position combines design advising and customer advocacy. You will educate customers on rug and material selection and spatial planning, while helping them with inquiries, concerns, orders, delivery, and other matters. Through personalized service across in-person and digital channels, you will build strong customer relationships and support customer happiness and loyalty.

Requirements

At least 2 years of experience in a consumer-facing role.
At least 2 years of direct consumer sales and/or account management experience.
Passion for interior design and home décor, including staying current on home décor trends.
Strong communication and listening skills, with the ability to build trust with customers; self-motivation, curiosity, and empathy.
Solutions-oriented approach, sound judgment, business sense, and high integrity; willingness to provide creative solutions and handle varied responsibilities.
High proficiency working online across multiple software tools, 2D/3D tools, Zoom, and Google Suite.
Strong time management and organizational skills, with a high level of accountability.
Ability to establish and improve processes and build feedback loops within the organization and across business units.
Flexible schedule, including weekend and holiday hours.

Nice To Haves

Experience with design tools and spatial planning.
A BA or experience working in a creative field such as interior design, art history, or architecture.

Responsibilities

Set a high standard for customer experience and sales.
Drive sales through customer follow-up and outreach.
Provide customers with design and product expertise.
Maintain a clean, organized, on-brand showroom.
Deliver personalized customer experiences in person and through chat, text, email, video, and phone.
Advise customers on floor plan layouts, material selection, and custom rug measurements.
Respond to customer inquiries and resolve order-related matters, including order tracking, product inquiries, and delivery logistics.
Exceed customer expectations and create memorable experiences.
Learn and use technologies to help customers visualize their spaces, such as CAD modeling, Adobe tools, and 3D rendering.
Maintain feedback loops to improve internal processes.