Sales and Design Consultant - part-time

Ernesta•West Hollywood, CA

9h•$20 - $30•Onsite

About The Position

Ernesta is hiring a part-time Sales and Design Consultant, referred to internally as a Design Assistant, for its retail team at a showroom on Melrose Avenue in West Hollywood. The role helps create an enjoyable, frictionless rug-buying experience by advising customers on rug and material selection, spatial planning, and custom measurements, while also assisting with order-related questions and concerns. The consultant builds customer relationships and supports customer happiness and loyalty across each interaction. The position is based in a retail showroom and involves providing personalized service in person and through chat, text, email, video, and phone. It also includes maintaining an organized, on-brand showroom, learning technologies that help customers visualize spaces, and contributing feedback to improve internal processes. The schedule is flexible and includes weekends and holidays. The anticipated starting base pay is $20–$30 per hour, depending on factors such as experience, education, and skills.

Requirements

At least 2 years of experience in a consumer-facing role.
At least 2 years of direct consumer sales and/or account management experience.
Passion for interior design and home décor, and staying current on home décor trends.
Strong customer communication and relationship-building skills, with empathy, curiosity, self-motivation, and active listening.
Solutions-oriented judgment, business sense, and integrity, with willingness to develop creative solutions and take on varied duties.
High proficiency working online across multiple software tools, 2D/3D tools, Zoom, and Google Suite.
Strong time-management and organizational skills, with accountability.
Ability to establish and improve processes and feedback loops across the organization.
Ability to work a flexible schedule that includes weekends and holidays.

Nice To Haves

Experience with design tools and spatial planning.
A bachelor's degree or experience working in a creative field such as interior design, art history, or architecture.

Responsibilities

Set a high standard for customer experience and sales.
Drive sales through customer follow-up and outreach.
Provide customers with design and product expertise.
Maintain a clean, organized, on-brand showroom.
Provide personalized customer service in person and through chat, text, email, video, and phone.
Advise customers on floor-plan layout, material selection, and custom rug measurements.
Respond to customer inquiries and resolve order-related matters, including order tracking, product inquiries, and delivery logistics.
Exceed customer expectations and create memorable experiences.
Learn technologies such as CAD modeling, Adobe tools, and 3D rendering to help customers visualize their spaces.
Maintain feedback loops to improve internal processes.