Sales and Customer Solutions Representative

Charter Communications • Riverview, FL

1d

About The Position

The Sales and Customer Solutions Representative retains valued customers, resolves customer concerns, and upsells Spectrum video, data, and phone services. The role contributes to customer satisfaction, revenue growth, and customer loyalty through professional telephone interactions and effective sales and service solutions. Pay starts at $18 per hour, with incentives that may bring top performers to more than $70,000 annually. Free and discounted Spectrum internet, TV, and mobile services are offered.

Requirements

• High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Working knowledge of cable communications products and services, including video (TV), data (internet), and voice (telephone).
• Ability to work variable hours, which may include weekends, holidays, and split days off.
• Ability to communicate clearly and professionally with employees, customers, and suppliers in person, by phone, and in writing.
• Ability to apply customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use a personal computer and relevant software applications, including the billing system.
• Verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Nice To Haves

• At least 2 years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions, and service complaints.
• Use telephone-based techniques to retain customers and upsell Spectrum video, data, and phone products.
• Maintain professionalism and courtesy in every customer interaction.
• Meet or exceed activity goals by following call-handling metrics, including productive time and handle time.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products and services and compare them effectively with competitors.
• Support efforts to enhance the customer experience throughout each transaction.

Benefits

• Free and discounted Spectrum internet, TV, and mobile services.
• Incentives that can bring top performers to an annual salary of over $70,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED