Customer Solutions Representative

C2 GPS Rural Capital Area • Burnet, TX

4d

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services and support job seekers transitioning to new positions. The CSR assesses customer goals, provides information and referrals, and advises customers on local employment opportunities, resources, and services. The role also contributes to Career Center performance goals and works with internal teams, the public, and external partners to improve workforce services and meet labor market needs. The position is primarily based in an office environment; occasional driving and travel may be required, and flexible hours may be required.

Requirements

• High school diploma or GED.
• Valid driver's license, proof of insurance, and a good driving record.
• Bilingual in English and Spanish.
• Exceptional customer service and interpersonal skills, including the ability to work with diverse customers with unique needs and communication styles.
• Ability to handle or resolve challenging situations and difficult customers with sensitivity to customer needs and feelings.
• Strong problem-solving, critical-thinking, organizational, and attention-to-detail skills.
• Ability to multitask and learn different systems, platforms, programs, and services.
• Ability to learn and use computers, word-processing software, and spreadsheets.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

• Previous knowledge of workforce development or career counseling services.
• Six months of relevant experience.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and refer qualified candidates to customers.
• Advise customers on the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and appropriate dress.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with a 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED