Customer Solutions Representative

George Patton Assoc Inc • Fall River, MA

20h • $22 - $25 • Remote

About The Position

The Customer Solutions Representative is the primary point of contact for customers, supporting them through phone, email, chat, and ticketing systems. The role involves resolving customer concerns, processing orders and transactions, maintaining customer records, and providing accurate, professional service. Representatives navigate multiple CRM, order management, and communication platforms while managing a high volume of interactions and meeting quality and service-level expectations.

The representative works with Logistics, Sales, Accounting, Technical Support, and other internal teams to resolve issues promptly. The position also involves documenting interactions, recommending relevant products or services when appropriate, and contributing to process improvements and other customer service initiatives. The position is open to qualified candidates throughout the United States and requires availability during established Eastern Time business hours.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of customer service, customer support, call center, order processing, customer success, or related experience.
• Experience working in a fast-paced, multi-system environment.
• Proficiency with CRM platforms, customer support software, and business applications.
• Strong data entry and documentation skills.
• Fluency in reading, writing, and speaking English.
• Ability to work a full-time Monday-Friday schedule during established Eastern Time business hours.
• Strong verbal and written communication skills.
• Ability to multitask across software platforms and communication channels.
• Effective problem-solving and critical-thinking abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize and adapt in a fast-paced environment.
• Positive attitude and collaborative approach to teamwork.
• Comfort learning and using new systems and technologies.

Nice To Haves

• Experience supporting customers through multiple channels, including phone, email, chat, and ticketing systems.
• Experience in a high-volume customer service, distribution, logistics, manufacturing, or service-based environment.
• Experience with CRM and order management systems.

Responsibilities

• Serve as the primary point of contact for customer inquiries across phone, email, chat, and ticketing systems.
• Use multiple CRM, order management, and communication platforms to research and resolve customer concerns.
• Process customer orders, updates, and transactions accurately.
• Verify, update, and maintain customer records across multiple systems.
• Diagnose and resolve customer issues, identify root causes, and implement effective solutions.
• Collaborate with Logistics, Sales, Accounting, Technical Support, and other internal teams to resolve issues promptly.
• Manage a high volume of customer interactions while maintaining quality and service-level expectations.
• Recommend relevant products, services, or upgrades when appropriate.
• Document customer interactions thoroughly and accurately.
• Contribute ideas for process improvements that increase efficiency and customer satisfaction.
• Support additional operational and customer service initiatives as needed.

Benefits

• Ongoing training and development opportunities.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED