Customer Solutions Representative

BradyPLUS • Hartford, VT

3d • Onsite

About The Position

As a Customer Solutions Representative, you will manage and process customer orders, identify and resolve order issues, and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges, and ensure they have a successful and positive experience with BradyPLUS.

Requirements

• At least 1 year of Customer Service experience
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
• Proficiency with CRM software and other customer support tools
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Customer-centric with a focus on delivering exceptional service
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone

Responsibilities

• Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment.
• Key orders daily and resolve issues quickly and precisely.
• Calls answered within 2 Rings
• Process Returns
• Assist Walk-in Customers (where applicable)
• eCommerce Set-Up
• 2 hour or Less Email Response Times
• Management of Shared Team Mailbox
• Open & Close Cash Drawer (P21)
• Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
• Immediate Response to Customer Issues
• Follow-Up on Delivery Issues
• Store Customer Credit Card Information
• Customer & Ship-To Maintenance
• Customer/Delivery Note Maintenance
• Cross-Selling - Identify opportunities to offer additional products or services that complement the customer’s original purchase, increasing overall sales and customer satisfaction.
• Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.
• Cultivate and maintain a deep understanding of the company’s products, services, and promotions to effectively recommend the best solutions to customers.
• Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.
• Other Duties as Assigned

Benefits

• medical
• dental
• vision
• life and disability insurance
• flexible spending accounts
• Employee Assistance Programs (EAP)
• 401(k) Retirement
• company match
• generous paid time off package
• educational reimbursement
• paid family leave
• adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed