Customer Solutions Representative

C2 GPS Rural Capital Area • Giddings, TX

15h • Onsite

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services and support job seekers transitioning to new positions. The role provides information and guidance about employment opportunities, local labor markets, workforce services, educational opportunities, and related resources. CSRs work with internal team members, the public, and external partners to support customer needs and improve workforce services. The position is primarily based in an office environment, with occasional driving and travel potentially required. Flexible hours may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance, with a good driving record.
• Knowledge of the local communities served and understanding of labor markets and resources.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to handle or resolve challenging situations and difficult customers effectively; sensitivity to customer needs and feelings and concern for others.
• Excellent problem-solving and critical-thinking skills, organizational skills, and attention to detail.
• Ability to multitask and learn different systems, platforms, programs, and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to meet the physical requirements, including occasional lifting of up to 10 pounds and standing, sitting, bending, walking, and visual, speech, and hearing requirements.

Nice To Haves

• Previous knowledge of workforce development or career counseling services.
• Six months of relevant experience.
• Bilingual in English and Spanish.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and refer qualified candidates to them.
• Advise customers about the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and appropriate attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other assigned duties and fulfill required responsibilities.

Benefits

• Health insurance
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with a 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED