Customer Solutions Representative

C2 GPS Rural Capital Area • Giddings, TX

2d

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services and support job seekers transitioning to new positions. The role provides information, referrals, and guidance on employment services and resources, while contributing to Career Center performance goals and improving services to meet labor market needs. Work is primarily in an office environment, with occasional driving and travel. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance, with a good driving record.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers who have unique needs and communication styles.
• Ability to handle or resolve challenging situations and difficult customers effectively.
• Sensitivity to customer needs and feelings, with demonstrated concern for others.
• Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
• Ability to multitask, learn different systems and platforms, and learn the diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to meet the physical requirements of lifting up to 10 pounds occasionally and standing, sitting, bending, and walking; visual acuity, speech, and hearing are also required.

Nice To Haves

• Previous knowledge of workforce development or career counseling services.
• Six months of relevant experience.
• Bilingual in English and Spanish.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and provide referrals to qualified candidates.
• Advise customers about the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other assigned duties and fulfill responsibilities as required.

Benefits

• Health insurance
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED