Customer Solutions Representative

George Patton Assoc • Fall River, MA

15h

About The Position

The Customer Solutions Representative serves as the primary point of contact for customers, handling inquiries and resolving issues across phone, email, chat, and ticketing platforms. The role involves processing orders and transactions, maintaining accurate customer records, researching concerns across multiple systems, and coordinating with internal teams to ensure timely resolution. Representatives manage a high volume of interactions while meeting service and quality expectations, documenting customer contacts, recommending relevant products or services when appropriate, and contributing to process improvements. The position is open to candidates across the United States and requires a full-time Monday–Friday schedule during established Eastern Time business hours.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of customer service, customer support, call center, order processing, customer success, or related experience.
• Experience working in a fast-paced, multi-system environment.
• Proficiency with CRM platforms, customer support software, and business applications.
• Strong data entry and documentation skills.
• Fluency in reading, writing, and speaking English.
• Ability to work full-time Monday through Friday during the stated Eastern Time schedule.
• Strong verbal and written communication skills.
• Ability to multitask across software platforms and communication channels.
• Effective problem-solving and critical-thinking abilities.
• Strong organization and attention to detail.
• Ability to prioritize and adapt in a fast-paced environment.
• Positive, collaborative approach to teamwork.
• Comfort learning and using new systems and technologies.

Nice To Haves

• Experience supporting customers through multiple channels, including phone, email, chat, and ticketing systems.
• Experience in high-volume customer service, distribution, logistics, manufacturing, or a service-based environment.
• Experience with CRM and order management systems.

Responsibilities

• Serve as the primary point of contact for customer inquiries across phone, email, chat, and ticketing systems.
• Use CRM, order management, and communication platforms to research and resolve customer concerns.
• Process customer orders, updates, and transactions accurately.
• Verify, update, and maintain customer records across multiple systems.
• Diagnose and resolve customer issues, identify root causes, and implement effective solutions.
• Collaborate with Logistics, Sales, Accounting, Technical Support, and other internal teams to resolve issues promptly.
• Manage a high volume of customer interactions while maintaining quality and service-level expectations.
• Recommend relevant products, services, or upgrades when appropriate.
• Document customer interactions thoroughly and accurately.
• Suggest process improvements that increase efficiency and customer satisfaction.
• Support additional operational and customer service initiatives as needed.

Benefits

• Ongoing training and development opportunities.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED