Customer Solutions Representative

C2 GPS Rural Capital Area • Burnet, TX

3h

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services and support job seekers transitioning to a new position. The role provides information, referrals, and guidance on employment services, local labor-market resources, educational opportunities, and job-search skills. The position helps meet Career Center performance goals through customer service and follow-up, and contributes to improving workforce services to meet labor-market needs. Pay is $21 per hour.

The work is primarily in an office environment and involves communication by telephone, virtually, and in person. Occasional driving and travel may be required, and flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds, as well as standing, sitting, bending, and walking. Visual acuity, speech, and hearing are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance, with a good driving record.
• Bilingual proficiency in English and Spanish.
• Knowledge of the local communities served and an understanding of labor markets and resources.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to handle or resolve challenging situations and difficult customers effectively, sensitivity to customer needs and feelings, and concern for others.
• Excellent problem-solving and critical-thinking skills, organizational skills, and attention to detail.
• Ability to multitask, learn different systems and platforms, and learn the diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

• Previous knowledge of workforce development or career counseling services is helpful.
• Six months of relevant experience is preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and refer qualified candidates to them.
• Advise customers about the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and appropriate attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor-market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED