Hotel Sales & Catering Manager - OEM

McKibbon Hospitality • Lakeland, FL

2d

About The Position

The Sales and Catering Manager is a key member of the sales team, with influence and accountability for property revenue generation. Reporting to the Director of Sales, the manager maintains strong competencies to help the property achieve its business goals while embracing McKibbon’s Guiding Principles. This is an overtime-eligible manager position, and overtime is calculated accordingly.

The manager generates sales and revenue for segments assigned by the Market Director of Sales, stays current with brand and company sales initiatives, and maintains positive relationships with the management company, property owners, and clients. The role supports guest satisfaction, represents the property in the local community, and works with the operations and food and beverage teams to support hotel and group business.

Requirements

• A proven history of meeting sales goals.
• Ability to actively support operational teams.
• Ability to make revenue management decisions that effectively grow market share.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organization and presentation skills.
• Ability to interact effectively with people of diverse socioeconomic, cultural, and ethnic backgrounds while solving complex problems and creating a productive sales environment.
• High level of professionalism, trust, and responsibility.
• Exceptional attention to detail and accuracy and timeliness in communications and documentation.
• Ability to excel in high-pressure, fast-paced environments.
• Strong listening skills and ability to comprehend and address concerns raised by workers, clients, and guests.
• Attentive, friendly, helpful, and courteous manner with clients, guests, and associates.
• Ability to embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• At least 1 year of hotel sales experience preferred.
• Experience with major brands such as Marriott, Hilton, or Hyatt preferred.
• Experience with Delphi Standard or Delphi FDC highly desired.
• Computer skills in Word, Excel, and PowerPoint.

Responsibilities

• Generate sales and revenue for segments assigned by the Market Director of Sales.
• Maintain compliance and stay up to date on current brand and company sales initiatives.
• Maintain positive relationships with the management company, property owners, and clients.
• Support guest experience and satisfaction across operations.
• Represent the property through active involvement in the local community.
• Check emails and voicemails daily and review McKibbon Hospitality’s daily report.
• Participate in Daily Sales Stand-Up meetings or as directed by the Director of Sales.
• Facilitate meetings to share banquet event order (BEO) details and group feedback.
• Attend sales training as recommended by the general manager and Director of Sales.
• Collaborate with the food and beverage team on menu selections and pricing.
• Review the daily Delphi calendar, including account, group, and function traces, and review the task manager for past-due traces.
• Enter sales activities daily in Delphi, including traces, QIC, and lost business.
• Review assigned hotel(s)’ in-house guest ledger and arrival list.
• Research and prospect assigned leads, set appointments and tours, and conduct joint appointments as appropriate.
• Conduct proactive sales efforts for assigned new and existing accounts.
• Greet assigned in-house meetings.
• Set up and maintain group blocks on group and function schedules.
• Provide knowledgeable input to the operations team to assist with the Budget Workbook.
• Implement and maintain sales documentation.
• Develop proactive sales strategies through direct sales calls, prospecting, and client visits.
• Help ensure hotel policies, procedures, and brand standards are followed.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives, which vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed