Catering Sales Manager-Wellsworth Hotel

Shaner Hotels•Southbridge, MA

About The Position

The Catering Sales Manager develops, solicits, details, and maintains accounts in assigned market segments, meeting or exceeding budget goals and established quotas. The role manages bookings for meetings and catering functions, including proposals, contracts, and Banquet Event Orders. It works with clients to plan events, showcases the property and its services, recommends suitable menus, and supports guest satisfaction and repeat business. The manager also assists catering and sales leadership with daily department operations, maintains policy compliance, coordinates with hotel departments, and keeps up with market trends and competitors.

Requirements

High school graduate or equivalent.
At least 1 year of prior experience in Sales, Catering, or Convention Services.
Ability to communicate satisfactorily in English with guests, management, and coworkers.
Ability to speak effectively before groups of customers or employees.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Familiarity with Sales and Marketing tools.
Knowledge of room setup styles, standard equipment, and proper equipment handling.
Knowledge of room capacities and setup requirements based on Banquet Event Orders.
Previous training in hospitality, food service, or culinary fields.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

College degree in hospitality management or business.
Bilingual English/Spanish.

Responsibilities

Develop, solicit, detail, and maintain accounts in assigned market segments.
Meet or exceed budget goals and established quotas.
Manage meeting and catering bookings, including proposals, contracts, and Banquet Event Orders.
Work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.
Assist the Director of Catering and/or Director of Sales and Marketing with compliance and completion of the Catering Department’s daily operational procedures.
Maintain knowledge of and comply with Shaner Hotels, franchise, hotel, and departmental policies and procedures, and ensure the Catering team is informed.
Meet with clients to plan function details.
Escort clients through the property and highlight facility features and available services.
Recommend menus that meet clients’ needs and maximize revenue.
Welcome group contacts upon arrival at functions and ensure guest satisfaction.
Follow up with clients after functions to confirm satisfaction and solicit re-bookings.
Actively solicit and book business according to hotel standards.
Attend designated BEO, departmental, and staff meetings, as well as menu and wine tastings.
Keep abreast of current market trends and research competitors.
Project a professional image of the hotel.
Coordinate and maintain effective relationships with other hotel departments to support excellent guest service and promote programs.