Catering Sales Manager-Wellsworth Hotel

SHANER•Southbridge, MA

4d•Onsite

About The Position

The Catering Sales Manager develops, solicits, details, and maintains accounts in assigned market segments, meeting or exceeding budget goals and established quotas. The role manages the booking process for meetings and catering functions, including proposals, contracts, and Banquet Event Orders. It supports the Catering Department’s daily operations and maintains compliance with Shaner Hotels, franchise, and hotel policies and procedures. The manager works directly with clients to plan functions, show them the property and its services, recommend menus, and help ensure guest satisfaction before, during, and after events. The role also solicits and books business, researches market trends and competitors, attends designated meetings and tastings, and coordinates with other hotel departments to support guest service and promote programs. The position requires a flexible schedule, including weekends, holidays, and varied shifts as business needs require. The position is at the 203-room Wellsworth Hotel in Southbridge, Massachusetts. The hotel has 24,000 square feet of meeting and event space and offers accommodations, food and beverage operations, a restaurant and lounge, an indoor pool, and a fitness center.

Requirements

High school graduate or equivalent.
At least 1 year of prior experience in Sales, Catering, or Convention Services.
Ability to communicate in English with guests, management, and coworkers so they understand.
Ability to speak effectively before groups of customers or employees.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Familiarity with Sales and Marketing tools.
Knowledge of room setup styles, standard equipment, and proper equipment handling.
Knowledge of room capacities and how to organize setup requirements based on Banquet Event Orders.
Prior training in the hospitality industry, food service, or culinary fields.
Knowledge of local activities and attractions appropriate for clientele.
Ability to work a flexible schedule that may include weekends, holidays, and varied shifts.

Nice To Haves

College degree in hospitality management or business.
Bilingual English/Spanish ability.

Responsibilities

Develop, solicit, detail, and maintain accounts in assigned market segments; meet or exceed budget goals and established quotas.
Manage all aspects of booking meetings and catering functions, including proposals, contracts, and Banquet Event Orders.
Work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.
Assist the Director of Catering and/or Director of Sales and Marketing with ensuring the Catering Department completes daily operational procedures and complies with requirements.
Maintain knowledge of and comply with Shaner Hotels, franchise, and hotel and departmental policies and procedures, and ensure the Catering team is informed.
Meet with clients to plan function details, escort them through the property, and highlight facility features and available services.
Recommend menus that meet client needs and maximize revenue.
Welcome group contacts upon arrival at functions and ensure guest satisfaction.
Contact clients after functions to check guest satisfaction and solicit rebookings.
Actively solicit and book business according to hotel standards.
Attend designated BEO, departmental, and staff meetings, as well as menu and wine tastings.
Keep abreast of market trends and research competitors.
Project a professional image of the hotel.
Coordinate and maintain effective relationships with other hotel departments to support excellent guest service and promote programs.