Sales and Account Retention Representative (Bilingual Spanish)

Charter Communications • San Antonio, TX

2d • Onsite

About The Position

The Sales and Account Retention Representative elevates customer interactions to strengthen loyalty and satisfaction with Spectrum’s products, especially Spectrum Mobile. The representative resolves customer concerns, supports account maintenance, and offers consultative solutions that demonstrate the value of customers’ services and foster lasting relationships. The role involves presenting Spectrum’s product portfolio, processing account and sales transactions, and identifying opportunities to retain and grow customer business.

The position is based in an office environment and involves managing multiple systems and applications during customer interactions. Flexible schedules, including evenings, weekends, and holidays, may be required as business needs dictate.

Requirements

• High school diploma or equivalent.
• Ability to read, write, speak, and understand English and Spanish.
• Communicate clearly and professionally with a customer-focused approach.
• Build rapport, overcome objections, and retain customers through solution-oriented conversations.
• Work effectively in a fast-paced, metric-driven call center environment.
• Learn and apply billing, account management, and order entry systems.
• Understand sales practices, customer retention techniques, and service recovery methods.
• Bilingual Spanish.

Nice To Haves

• Two or more years of call center sales experience.
• Working knowledge of Spectrum products and services, especially mobile offerings.
• Knowledge of competitor wireless, internet, video, and voice products and services.

Responsibilities

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings.
• Use active listening and respectful communication to deliver outstanding customer service and meet call-handling performance standards.
• Present and explain Spectrum’s full product portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value.
• Position wireless plans, devices, features, and service options to support retention and re-sell opportunities.
• Process transactions accurately in billing and order management systems, including account updates and new sales order entries.
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions.
• Maintain up-to-date knowledge of competitor pricing and products to compare offerings and retain customers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED