Sales and Account Retention Representative

Charter Communications•Overland Park, KS

About The Position

Join Spectrum as a Sales and Account Retention Representative, earning starting pay of $18 per hour plus incentives. The role focuses on retaining valued customers, resolving their concerns, and upselling Spectrum services. Representatives help improve customer satisfaction and support revenue growth by providing effective solutions and building customer loyalty. The position is performed in an office environment.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, and understand English.
Working knowledge of cable communications products and services, including video, data, and voice.
Ability to work variable hours, which may include weekends, holidays, and split days off.
Ability to communicate clearly and professionally with employees, customers, and suppliers in person, by phone, and in writing.
Ability to apply customer solutions and sales techniques and demonstrate sustained achievement of customer solutions goals.
Effective computer and consumer electronics skills.
Ability to use a personal computer and relevant software applications, including a billing system.
Proven verbal and written communication skills.
Ability to handle irate customers and resolve issues.
Ability to prioritize and organize effectively.

Nice To Haves

At least 2 years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

Engage with customers to resolve billing inquiries, product questions, and service complaints.
Use telephone-based techniques to retain customers and upsell Spectrum video, data, and phone products.
Maintain professionalism and courtesy in every customer interaction.
Meet and exceed activity goals by following call-handling metrics, including productive time and handle time.
Process orders in the billing system for retained accounts and new sales.
Explain Spectrum products and services and compare them effectively with competitors.
Support efforts to enhance the customer experience through every transaction.