Representative, Sales & Retention

Ezee Fiber • Houston, TX

2d

About The Position

Ezee Fiber is seeking a dynamic, customer-focused Representative, Sales & Retention to handle inbound and outbound sales and retention efforts. The role supports prospective and existing customers with internet service needs, helps build long-term customer relationships, and contributes to company growth by meeting or exceeding sales and retention targets. The position collaborates with the contact center, marketing, and other departments to support business goals and deliver a positive customer experience.

Requirements

• High school diploma or equivalent.
• One to three years of proven experience in sales or customer service.
• Strong persuasion and negotiation skills, including the ability to handle objections and close sales.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly and create a positive customer experience.
• Problem-solving skills to address customer concerns and retain existing customers.
• Comfort with outbound sales calls and working in a goal-driven environment.
• Basic computer proficiency, including CRM systems and call center software.
• Ability to multitask and stay organized in a fast-paced setting.
• Team-oriented attitude and willingness to collaborate across departments.
• Legally authorized to work in the United States without sponsorship.

Nice To Haves

• Sales or customer service experience in a contact center or telecommunications environment.

Responsibilities

• Make outbound calls to prospective customers, introduce Ezee Fiber services, and convert leads into sales.
• Handle inbound sales and retention calls, respond to service inquiries, upsell additional products, and provide a seamless customer experience.
• Build trust with customers and establish long-term relationships.
• Identify customer needs and offer solutions that support satisfaction and loyalty.
• Collaborate with the contact center, marketing, and other departments to drive business growth and support business goals.
• Educate customers about Ezee Fiber’s high-speed fiber internet and available service options.
• Meet or exceed sales and retention targets through effective communication and problem-solving.
• Perform other duties as required.

Benefits

• Competitive compensation package.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid time off.
• Tuition reimbursement.
• Other generous benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED