Remote Retention Representative

EchoStar • Dallas, TX

5d • Remote

About The Position

EchoStar is hiring a Remote Retention Representative for its Inside Sales & Retention team. The role handles 100% inbound calls from new and existing customers, with no outbound or cold calling. Representatives work in a competitive, fast-paced production environment and use a consultative approach to explain and sell EchoStar’s TV, internet, and wireless products and services. The position requires living in Texas in or near Dallas, San Antonio, Austin, or Houston.

Base pay is listed as $34,000, with on-target earnings of $70,000 through a $16.00-per-hour base rate and uncapped commission. High performers may earn $100,000 or more, and elite performers may earn $150,000 or more. Compensation may include hourly pay and a location pay differential. The company offers paid training, career advancement opportunities, incentives, benefits, and product discounts.

Employment is contingent on successfully completing a pre-employment screen, including a drug test and an acceptable driving record. The role is full-time, and hours may include evenings, weekends, or holidays. Employees are responsible for home-office setup costs except where required by law.

Requirements

• At least 1 year of experience in a quota-carrying sales role.
• Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
• High school diploma or GED.
• Must live in Texas in or near Dallas, San Antonio, Austin, or Houston.
• Successfully complete a pre-employment screen, including a drug test and an acceptable driving record.
• Have a smartphone or device with an active network connection.
• Have a home workspace with wired internet providing at least 25 Mbps download and 2 Mbps upload.
• Have a USB keyboard, mouse, headset, webcam, and at least two monitors.
• Be able to work hours that may include evenings, weekends, or holidays.

Nice To Haves

• Associate’s or Bachelor’s degree.

Responsibilities

• Handle inbound customer contacts in a competitive, fast-paced production environment.
• Influence customer purchasing decisions by effectively positioning EchoStar’s TV, internet, and wireless products and services.
• Handle customer interactions with honesty and integrity.

Benefits

• Paid training
• Time off
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Employee Stock Purchasing Program
• Tuition reimbursement
• High-value rewards program with trips and prizes
• Complimentary DISH TV
• Discounts on Sling TV and Boost Mobile plans
• Career growth opportunities, including potential promotion up to two levels in the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED