Remote Retention Representative

EchoStar•St. Louis, MO

5d•Remote

About The Position

EchoStar is hiring a remote Retention Representative for its Inside Sales & Retention team. The role handles 100% inbound calls from new and existing customers, with no outbound or cold calling, in a competitive, fast-paced production environment. The representative uses a consultative approach to sell the value of EchoStar's TV, internet, and wireless products and services and influence customer purchasing decisions. Customer relationships and handling every interaction with honesty and integrity are central to the role. Applicants must live in Missouri. The position is full-time, and hours may include evenings, weekends, or holidays. Base pay is listed as $34,000, or $16.00 per hour, with uncapped commission and stated on-target earnings of $70,000. The posting also lists compensation of $70,000 per year. High performers may earn more, with top earners earning $100,000 or more and elite performers earning $150,000 or more. Compensation may reflect hourly pay and a location pay differential. The company provides paid training, career-growth opportunities, an incentives program, benefits, and exclusive product discounts. Employment is contingent on successfully completing a pre-employment screen, including a drug test and acceptable driving record. The employee is responsible for home-workspace setup costs except where required by law.

Requirements

At least 1 year of experience in a quota-carrying sales role.
Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
High school diploma or GED.
Must live in Missouri.
Availability for hours that may include evenings, weekends, or holidays.
Successfully complete a pre-employment screen, including a drug test and acceptable driving record.
Have a smartphone or device with an active network connection.
Have a home workspace with wired internet providing 25 Mbps download and 2 Mbps upload, a USB keyboard, mouse, headset, webcam, and at least two monitors.
Employee is responsible for workspace setup costs except where required by law.

Nice To Haves

An associate's or bachelor's degree.

Responsibilities

Handle inbound customer contacts from new and existing customers; the role does not involve outbound calling or cold calling.
Influence customer purchasing decisions by positioning EchoStar's TV, internet, and wireless products and services.
Handle customer interactions with honesty and integrity while prioritizing customer relationships.