Remote Retention Representative
About The Position
EchoStar is hiring a remote Retention Representative for its Inside Sales & Retention team. The role handles 100% inbound calls from new and existing customers, with no outbound or cold calling. Representatives use a consultative approach to explain EchoStar’s TV, internet, and wireless products and services and influence customer purchasing decisions. The position takes place in a competitive, fast-paced production environment at a Fortune 250 company, with an emphasis on honesty and integrity in customer interactions. The role requires at least one year of quota-carrying sales experience and a high school diploma or GED. It is full-time, and hours may include evenings, weekends, or holidays. Candidates must live in North Carolina and provide a home workspace with the specified equipment and wired internet connection. The employee is responsible for setup costs except where required by law. Employment is contingent on successfully completing a pre-employment screen, including a drug test and an acceptable driving record. Base pay is listed as $34,000, with on-target earnings of $70,000 ($16.00 per hour base pay plus uncapped commission). The posting notes that top earners make $100,000 or more and elite performers earn $150,000 or more. Compensation may reflect a combination of hourly pay and location pay differential.
Requirements
- At least one year of experience in a quota-carrying sales role.
- Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
- High school diploma or GED.
- Must live in North Carolina.
- Availability for hours that may include evenings, weekends, or holidays.
- Successful completion of a pre-employment screen, including a drug test and an acceptable driving record.
- A smartphone or device with an active network connection.
- A home workspace with wired internet of at least 25 Mbps download and 2 Mbps upload.
- USB keyboard, mouse, headset, webcam, and two or more monitors.
- Responsibility for setup costs, except where required by law.
Nice To Haves
- Associate’s or Bachelor’s degree.
Responsibilities
- Handle inbound customer contacts in a competitive, fast-paced production environment.
- Influence customer purchasing decisions by positioning EchoStar’s TV, internet, and wireless products and services.
- Handle customer interactions with honesty and integrity.
Benefits
- Paid training
- Time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Complimentary DISH TV
- Discounts on Sling TV and Boost Mobile plans
- High-value rewards program with trips and prizes
- Career growth opportunities, including potential promotion up to two levels in the first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
