Remote Retention Representative
About The Position
The Remote Retention Representative handles 100% inbound calls from new and existing customers, with no outbound or cold calling. Working in a competitive, fast-paced production environment at a Fortune 250 company, the representative uses a consultative approach to explain EchoStar’s products and services and influence purchasing decisions. Products include TV, internet, and wireless services. Customer relationships, honesty, and integrity are central to each interaction. The role is remote and applicants must live in Georgia, in or near the Atlanta Metro area, Augusta, Columbus, or Savannah. The position offers a $16.00-per-hour base rate and uncapped commission. The posting lists $34,000 base pay and $70,000 on-target earnings, with top performers earning more. Full-time hours may include evenings, weekends, or holidays. Employment is contingent on successful completion of a pre-employment screen, including a drug test and an acceptable driving record. Employees must provide a suitable home workspace and the specified equipment and internet connection. The employee is responsible for setup costs except where required by law.
Requirements
- At least 1 year of experience in a quota-carrying sales role.
- Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
- High school diploma or GED.
- Live in Georgia, in or near Atlanta Metro, Augusta, Columbus, or Savannah.
- Complete a pre-employment screen, including a drug test and an acceptable driving record.
- Have a smartphone or device with an active network connection.
- Provide a home workspace with wired internet of at least 25 Mbps download and 2 Mbps upload.
- Provide a USB keyboard, mouse, headset, webcam, and at least two monitors.
- Be available for full-time hours that may include evenings, weekends, or holidays.
Nice To Haves
- An associate’s or bachelor’s degree.
Responsibilities
- Handle inbound customer contacts from new and existing customers in a fast-paced production environment.
- Position EchoStar’s TV, internet, and wireless products and services to influence customer purchasing decisions.
- Handle customer interactions with honesty and integrity.
Benefits
- Paid training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Incentive rewards program with trips and prizes
- Complimentary DISH TV
- Discounts on Sling TV and Boost Mobile plans
- Career growth opportunities, including the ability to promote up to two levels in the first year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
