Retention Account Manager
About The Position
Anchor Health Home Care is seeking a high-energy, persuasive, sales-driven Retention Specialist to strengthen relationships with existing clients, re-engage former clients, and prevent service disruptions. The role involves communicating with families and caregivers, resolving concerns, collaborating with internal teams, and tracking retention outcomes. This is an in-person role. Coordinators must communicate with the team in real time, respond promptly to case changes, review physical documentation, and use secure on-site systems to manage active patient schedules. These duties cannot be performed effectively or safely remotely. The position is based in Brooklyn, NY 11206.
Requirements
- At least 1 year of office experience; preferably in a sales or client-facing role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office.
- Required fluency in Spanish.
- Must be able to commute or relocate to Brooklyn, NY 11206.
- Comfort with outbound calls, handling objections, and persuasive conversations.
- Strong organization, results orientation, and follow-through.
- Ability to communicate confidently and compassionately in a fast-paced office setting.
Nice To Haves
- Experience with CRM or EMR systems.
- A background in sales, customer retention, or account management.
Responsibilities
- Re-engage and win back former clients who have discontinued services.
- Proactively contact current clients to resolve concerns and prevent service cancellation.
- Build trust with families and caregivers through effective communication and follow-up.
- Collaborate with internal teams to address client needs promptly and thoroughly.
- Track retention metrics and report trends to management.
- Maintain accurate records of client interactions and outcomes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
