Sales Advocate FT - EP 143
About The Position
Talk4less Wireless, an authorized Cricket Wireless Dealer, is seeking an ambitious and customer-focused Sales Advocate for its El Paso, Texas store. The role sells no-contract wireless phones, service plans, and accessories in a fast-paced retail environment while delivering outstanding customer service and working to retain and gain customers. The company values sales representatives who are motivated, competitive, honest, confident, coachable, and willing to prioritize customer service and retention. The position also involves learning promotions, pricing changes, and policy updates; completing administrative and operational tasks; maintaining store cleanliness and displays; and preparing the store for opening and closing. Sales Advocates work with peers and store leaders, balance customer experience with performance goals, and may participate in outside sales events or promotions. The role requires flexible hours, including weekends and holidays, and may involve working at various locations.
Requirements
- High school diploma/GED, or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.
- Willingness to work flexible hours, including weekends and holidays, and at various locations.
- Coachable and willing to do the job.
Nice To Haves
- Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, or Cricket.
- Management experience, preferred for advancement into store management or ownership.
Responsibilities
- Greet customers in a friendly and timely manner and create a positive work environment.
- Learn and stay informed about promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and forms and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store for opening, close the store properly, and secure sensitive items.
- Connect with customers as a passionate advocate and provide resolutions to customer issues.
- Work alongside peers and store leaders, learning and sharing best practices while serving customers.
- Balance customer experience with performance goals.
- Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
- Deliver outstanding service with the goal of retaining and gaining customers.
- Participate in outside sales events or promotions.
- Work flexible hours, including weekends and holidays, at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
