Sales Advocate FT
About The Position
Talk4Less Wireless, an authorized Cricket Wireless retailer, seeks a full-time Sales Advocate for its Philadelphia, Pennsylvania location. The role is focused on retail store operations, sales, customer service, and team leadership. The posting describes responsibilities for running a retail store, including opening and closing, staffing, service levels, cash, inventory, sales-floor coaching, hiring, training, marketing, and visual merchandising. The successful candidate will help achieve organizational and individual performance goals, support customers with billing, equipment, and service-plan questions, and develop a positive local presence through community and marketing events. Compensation is listed as $13.00–$14.00 per hour, with sales bonuses and a monthly manager bonus when store goals are met. The company also offers paid time off, medical coverage available for a monthly deduction, phone-service discounts, and development and growth opportunities.
Requirements
- 1–2 years of management experience in retail or another strongly customer-focused environment.
- High school diploma or GED required.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
- Working knowledge of PC Windows applications.
- Coachable and willing to perform the job.
- Sales-oriented approach emphasizing customer service and retention.
Nice To Haves
- College degree preferred.
- Working knowledge of cellular or advanced wireless communication preferred.
- Bilingual in Spanish and English preferred.
- Additional talents and skills that can be applied to the business.
Responsibilities
- Oversee retail store operations, including opening, closing, staffing, service levels, cash, and inventory.
- Adjust staffing as needed to meet business needs.
- Spend most business hours on the sales floor greeting customers, coaching employees, and managing sales operations.
- Establish and exceed organizational and individual performance goals.
- Deliver high levels of customer service while following company policies.
- Screen, hire, and continuously recruit sales staff.
- Handle retail responsibilities including hiring, training, marketing, and team leadership.
- Maintain appealing visual merchandising that adheres to Cricket standards.
- Motivate, encourage, coach, develop, lead, and train the sales team.
- Answer customer questions about billing processes, equipment, service-plan upgrades, and other customer-service matters.
- Ensure sales associates are trained on new products and offerings and know the sales techniques needed to sell them.
- Participate in community events, local marketing events, and public relations activities to develop a positive image in the local community.
- Perform additional tasks, duties, or projects as assigned.
Benefits
- Competitive paid time-off program.
- Medical coverage available with a monthly deduction.
- Phone-service discounts.
- Development and growth opportunities.
- Sales bonuses and a monthly manager bonus upon qualification of store goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
