Sales Advocate FT - NM 155
About The Position
Talk4less Wireless, an authorized Cricket Wireless Dealer, is hiring a full-time Sales Advocate at its Roswell, New Mexico location. The company emphasizes marketing, sales, customer service, and customer retention, and seeks motivated, coachable representatives who can contribute to a fast-paced retail team. The role sells no-contract wireless phones, service plans, and accessories while providing customer service and working to retain and gain customers. Employees may also participate in outside sales events or promotions and may work flexible hours, weekends, holidays, and at various locations.
Requirements
- High school diploma/GED or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
- Ability to work flexible hours, weekends, and holidays, and at various locations.
Nice To Haves
- Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, or Cricket.
- Management experience, particularly for advancement into store management or ownership.
Responsibilities
- Greet customers promptly and provide friendly customer service while fostering a positive work environment.
- Learn and stay current on promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and forms, and communicate with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store to open, close it properly, and secure sensitive items.
- Connect with customers as a customer advocate and provide resolutions to their issues.
- Balance customer experience with performance goals while working alongside peers and store leaders and sharing best practices.
- Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
- Deliver outstanding service and work to retain existing customers and gain new ones.
- Participate in outside sales events or promotions.
- Work flexible hours, including weekends and holidays, and at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
