Sales Advocate FT - PA 518
About The Position
Talk4less Wireless is an authorized Cricket Wireless dealer that helps bring the AT&T brand to life. The company seeks ambitious, goal-oriented, passionate, and coachable sales representatives who prioritize customer service and retention. Team members may be placed in roles that suit their strengths, and additional skills may be used to support the business and earn extra incentives. The Sales Advocate provides customer service and sells no-contract wireless phones, service plans, and accessories in a fast-paced retail environment. The role includes learning current promotions, pricing, and policy updates; completing administrative and operational tasks; maintaining store cleanliness and displays; and ensuring the store is prepared to open and is properly secured at closing. Representatives also participate in outside sales events and promotions, work with peers and store leaders, and balance customer experience with performance goals. The position requires flexible hours, including weekends and holidays, and work at various locations.
Requirements
- High school diploma, GED, or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
- Willingness to work flexible hours, weekends, and holidays at various locations.
Nice To Haves
- Wireless sales experience; experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, or similar providers is preferred but not required.
- Management experience is preferred for advancement into store management or ownership, but is not required.
Responsibilities
- Greet customers in a friendly and timely manner and help create a positive work environment.
- Learn and stay informed about promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Arrive on time, prepare the store to open, close it properly, and secure sensitive items.
- Connect with customers as a passionate advocate and provide resolutions to customer issues.
- Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
- Deliver outstanding service with the goal of retaining existing customers and gaining new customers.
- Participate in outside sales events or promotions.
- Work alongside peers and store leaders, learning and sharing best practices.
- Balance customer experience with performance goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
