Sales Advocate FT - FL 615
About The Position
Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking an ambitious, goal-oriented, customer-focused Sales Advocate to help bring the AT&T brand to life. The company emphasizes marketing, sales processes, and customer service engagement, and seeks coachable team members who are motivated to contribute to its success. The role involves selling no-contract wireless phones, service plans, and accessories in a fast-paced retail environment while delivering outstanding service and working to retain and gain customers. Sales Advocates learn current promotions, pricing, and policy updates; complete administrative and operational tasks; maintain store cleanliness, stock accessories, and keep displays current and compliant; and prepare the store for opening and close it securely. They work with peers and store leaders to share best practices and resolve customer issues, balance customer experience with performance goals, and may participate in outside sales events or promotions. The position requires flexible hours, including weekends and holidays, and may involve working at various locations.
Requirements
- High school diploma/GED or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
- Ability to work flexible hours, weekends, and holidays at various locations.
- Customer-service orientation and the ability to connect with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders and to learn and share best practices.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, or Cricket.
- Management experience, preferred for advancement into store management or ownership.
Responsibilities
- Provide friendly and timely customer service, greet customers, and help create a positive work environment.
- Stay knowledgeable about promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and forms and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store to open, and close the store properly while securing sensitive items.
- Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
- Deliver outstanding customer service and work to retain existing customers and gain new ones.
- Participate in outside sales events or promotions.
- Work collaboratively with peers and store leaders, share and learn best practices, and provide resolutions to customer issues.
- Balance customer experience with performance goals.
- Work flexible hours, including weekends and holidays, and at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
