Sales Advocate FT - NM 261
About The Position
Talk4less Wireless, an authorized Cricket Wireless Dealer, is seeking an ambitious, goal-oriented sales representative who prioritizes customer service and retention. Sales Advocates help customers select no-contract wireless phones, service plans, and accessories while delivering outstanding service and working to retain and gain customers. The role also includes learning promotions, pricing changes, and policy updates; completing administrative and operational tasks; maintaining the store and its displays; and supporting store opening and closing procedures. Advocates may participate in outside sales events or promotions and work at various locations. The company values coachability, confidence, motivation, honesty, competitiveness, and a willingness to work with peers and store leaders.
Requirements
- High school diploma/GED or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
- Willingness to work flexible hours, weekends, and holidays at various locations.
- Coachable and willing to perform the job.
Nice To Haves
- Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, or similar providers.
- Management experience, preferred for advancement into store management or ownership.
- Additional talents and skills that can be applied to the business.
Responsibilities
- Greet customers promptly and in a friendly manner, create a positive work environment, and provide resolutions to customer issues.
- Learn and stay informed about promotions, price changes, and policy updates.
- Complete administrative and operational tasks, including filing paperwork and forms and communicating with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store to open, close it properly, and secure sensitive items.
- Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
- Deliver outstanding customer service and strive to retain existing customers and gain new ones.
- Participate in outside sales events or promotions.
- Work alongside peers and store leaders, learning and sharing best practices.
- Balance customer experience with performance goals.
- Work flexible hours, weekends, and holidays at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
