Sales Advocate FT - DFW 741
About The Position
Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking an ambitious, goal-oriented Sales Advocate who emphasizes customer service and retention. The role sells no-contract wireless phones, service plans, and accessories in a fast-paced environment while providing outstanding service and working to retain and gain customers. Team members are expected to learn about promotions, price changes, and policy updates; complete administrative and operational tasks; maintain the store and displays; and help ensure the store opens and closes properly. The position may involve outside sales events or promotions and work at various locations. Flexible hours, weekends, and holidays are part of the role.
Requirements
- High school diploma/GED, or equivalent experience.
- One year of retail sales or customer service experience.
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.
- Willingness to work alongside peers and store leaders and learn and share best practices.
- Ability to work flexible hours, weekends, and holidays at various locations.
Nice To Haves
- Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, or similar providers.
- Management experience, preferred for advancement into store management or ownership.
Responsibilities
- Greet customers in a friendly and timely manner and help create a positive work environment.
- Learn promotions, price changes, and policy updates proactively.
- Complete administrative and operational tasks, including filing paperwork and forms, and communicate with management to resolve issues.
- Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
- Manage time effectively, arrive on time, prepare the store for opening, close the store properly, and secure sensitive items.
- Connect with customers as a passionate customer advocate and provide resolutions to customer issues.
- Work alongside peers and store leaders, learning and sharing best practices.
- Balance customer experience with performance goals.
- Sell no-contract wireless phones, service plans, and accessories.
- Deliver outstanding service with the goal of retaining and gaining customers.
- Participate in outside sales events or promotions.
- Work flexible hours, weekends, and holidays at various locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
