Sales Advocate FT

Cricket Wireless•Havelock, NC

1d•$12 - $15•Onsite

About The Position

Talk4less Wireless, an authorized Cricket Wireless dealer, is seeking an ambitious and customer-focused Sales Advocate to sell wireless phones, service plans, and accessories. The role emphasizes customer service and retention, sales performance, and creating a positive customer experience in a fast-paced retail environment. Team members are supported through coaching and are evaluated for strengths that can help them succeed. Additional skills may be applied to the business and may earn extra incentives. The position includes serving customers in the store and participating in outside sales events or promotions. Sales Advocates work alongside peers and store leaders, learn and share best practices, and balance customer experience with performance goals. The role also involves store operations, administrative tasks, and maintaining a clean, organized, compliant store. Flexible hours, including weekends and holidays, and work at various locations are required.

Requirements

High school diploma or GED, or equivalent experience.
One year of retail sales or customer service experience.
Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, point-of-sale systems, and cash handling.
Willingness to work flexible hours, including weekends and holidays, and at various locations.
Ability to work in a fast-paced sales environment and alongside peers and store leaders.

Nice To Haves

Wireless sales experience, including experience with AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, or Cricket.
Management experience, especially for advancement into store management or ownership.

Responsibilities

Greet customers in a friendly and timely manner and create a positive work environment.
Learn and stay current on promotions, price changes, and policy updates.
Complete administrative and operational tasks, including filing paperwork and forms, and communicate with management to resolve issues.
Maintain store cleanliness, stock accessories, and keep displays current and compliant with corporate standards.
Arrive on time, prepare the store to open, close it properly, and secure sensitive items.
Sell no-contract wireless phones, service plans, and accessories in a fast-paced environment.
Provide outstanding customer service with the goal of retaining existing customers and gaining new ones.
Participate in outside sales events or promotions.
Work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
Balance customer experience and performance goals.
Work flexible hours, including weekends and holidays, and at various locations.