H&M Seasonal Sales Advisor - Stonewood Center

H&M Group • Downey, CA

18h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively sell merchandise, and support a positive customer experience. You also contribute to garment care and replenishment, store presentation, and a clean and tidy sales floor and back of house while working collaboratively with the store team.

The role includes supporting sales targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, keeping current with fashion trends, and sharing knowledge with colleagues. You follow store procedures, routines, health and safety guidance, and applicable legal requirements; participate in relevant onboarding and training; and support store opening and closing. Employment is hourly and non-exempt. The listed pay rate is $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and represent the H&M brand positively in customer interactions.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Support commercial and operational actions with store management to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Access to colleague resource groups (CRGs) and networking opportunities.
• Career growth and development opportunities.
• Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed