H&M Seasonal Sales Advisor- Lakewood Center

H&M • Lakewood, CA

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them explore fashion trends and products, and supporting them with relevant product information. You promote and sell products, encourage use of the Customer Loyalty App and in-store sustainability initiatives, and contribute to store sales targets in partnership with management.

You collaborate with colleagues to share knowledge, follow store procedures and legal requirements, give and receive feedback, and participate in relevant onboarding and training. Retail operations include completing the garment cycle, maintaining garment care and stock levels, operating fitting rooms and checkout areas, contributing to attractive merchandise displays, keeping the sales floor and back of house clean and tidy, supporting in-store OMNI and technology services, and assisting with store opening and closing. The role also requires following applicable health and safety guidelines.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage with customers, share relevant fashion and product information, and promote and sell products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures and legal requirements; and give and receive feedback.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS, along with a staff discount card for H&M Group brands
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Colleague Resource Groups (CRGs) and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed