H&M Seasonal Sales Advisor - Serramonte Center
About The Position
The Sales Advisor provides excellent customer service, welcomes and guides customers through the store and available OMNI experiences, and actively sells products. The role uses fashion and product knowledge to give customers relevant information and a positive shopping experience. It also includes garment care and replenishment, visual presentation, and maintaining clean and tidy sales-floor and back-of-house areas in collaboration with the store team. Sales Advisors help achieve sales targets, promote the Hello Member loyalty app and in-store sustainability initiatives, and stay informed about fashion trends, products, competitors, and relevant influencers. They share knowledge with colleagues, follow store procedures and legal and health-and-safety requirements, participate in relevant onboarding and training, and support opening and closing the store. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, and supporting in-store OMNI services and technology. This is an hourly, non-exempt position. The stated pay rate is $19.25 per hour. The posting identifies the role as seasonal.
Requirements
- Passion for fashion and the products created in-store.
- Motivation to give customers a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial and operational actions to reach sales targets.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively in customer interactions.
- Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store-operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
- Participate in relevant onboarding, introduction processes, training, and courses.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays, trends, and stories in line with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health-and-safety guidelines and legal requirements.
Benefits
- Staff discount card for H&M Group brands, in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Access to Colleague Resource Groups for community and networking.
- Development opportunities around the globe.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
