H&M Sales Advisor (Seasonal) - Hillside Village

H&M • Cedar Hill, TX

11d

About The Position

The Sales Advisor provides excellent customer service, welcomes and guides customers through the store and available omnichannel experiences, and actively sells H&M products. The role uses fashion and product knowledge to provide relevant information and support to customers while helping maintain garment care, store presentation, and clean, tidy sales and back-of-house areas. Sales Advisors work closely with the store team to deliver a positive customer experience and support commercial and operational goals.

The position combines customer service and selling with garment replenishment and care, fitting-room and checkout operations, merchandise presentation, stock replenishment, and support for store opening and closing. The Sales Advisor follows store procedures, legal requirements, health and safety guidance, and applicable processes for in-store services and technology. This is a seasonal, hourly, non-exempt position, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, promote the Hello Member customer loyalty app and in-store sustainability initiatives, and represent H&M positively in customer interactions.
• Support commercial and operational actions with store management to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; staff discount card usable across H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Colleague Resource Groups offering community and networking opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed