H&M Seasonal Sales Advisor - Smithhaven

H&M Group • Lake Grove, NY

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to support customers, promote and sell products, and contribute to a positive customer experience. You also help with garment care and replenishment, visual presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team.

The role combines customer sales and service with fashion awareness, teamwork, and retail operations. Duties include promoting loyalty and in-store sustainability initiatives, supporting sales targets, keeping informed about trends and products, sharing knowledge with colleagues, and following store procedures and legal requirements. Operational work includes handling garments throughout their cycle, supporting fitting room and checkout operations, maintaining merchandise displays and stock levels, using in-store services and tools, and helping open and close the store.

This is an hourly, non-exempt position. The listed pay rate is $17.25 per hour. The posting identifies the role as seasonal in its title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Ability to communicate, collaborate, and work in a dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Support commercial and operational actions to reach sales targets with the store management team.
• Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant fashion and product knowledge with customers.
• Retain and share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount on H&M, & Other Stories, and COS, with a staff discount card covering listed H&M Group brands in stores and online
• Participation in the H&M Incentive Program (HIP)
• Access to Colleague Resource Groups (CRGs) and a global talent community with development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed