H&M Seasonal Sales Advisor - Smithhaven

H&M•Lake Grove, NY

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role supports customers with fashion and product guidance, promotes and sells products, and helps customers have a positive shopping experience. Sales Advisors also contribute to garment care and replenishment, product presentation, and maintaining clean and tidy sales-floor and back-of-house areas while collaborating with the store team.

Requirements

Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service within fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage customers in conversation and help them explore fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.